Associate IT Specialist

Engineering IT Shared Services

The Grainger College of Engineering

University of Illinois at Urbana-Champaign 

 

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Specialist. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

 

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

 

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

 

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

 

The Associate IT Specialist provides end-user workstation, application, and system support for assigned departments and users within the Grainger College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing This position reports to the Help Desk Services Manager within the User Support division of Engineering IT Shared Services.

 

DUTIES AND RESPONSIBILITIES:

Customer Service and Support

• Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
• Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
• Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
• Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
• Working to resolve customer satisfaction issues.

 

System and Network Support

• Assisting in the purchasing and installation of IT systems and products (hardware/software deployment).
• Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
• Consulting with customers on installation and use of software applications.
• Providing customer assistance with network connectivity, administer local building networks, and manage DNS and DHCP for departmental networks.
• Assisting in the use of varied computing and communications technology.

 

Project and Task Delivery

• Assisting on project teams and task forces at the team, divisional, and organizational levels
• Completing individual projects and tasks assigned by supervisor on time with quality

 

Organizational Support

• Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to the customers.
• As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.
• Maintaining awareness of centrally provided services and assist customers with those services.
• Working within on cross-functional teams.

 

Other Duties as Assigned

 

QUALIFICATIONS

To be considered for this position, candidate must have:

• One (1) year of progressively more responsible work experience in an Information Technology (IT) related profession
• College course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent
  • 60 semester hours or Associate's Degree equals one (1) year
• Experience troubleshooting common desktop and mobile computing applications and hardware.
• Experience working in a customer service environment.

 

Ideal candidates will have:

 

• Experience in technology at an institution of higher education or equivalent.
• Proficiency in workstation management on Windows, Macintosh, or Linux environment.
• Ability to diagnose network problems and maintain network security. Knowledge of essential network services (DNS, DHCP, VoIP, and/or VPNs).
• Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.
• Knowledge of the systems and operations used within the areas and departments of responsibility
• Familiarity with networking concepts and connectivity.
• Excellent customer service skills
• Excellent oral and written communications skills
• Ability to participate in cross-functional groups assigned to tasks or project work.
• Ability to oversee and coordinate activities of user groups
• Ability to effectively communicate and professionally interact with all staff levels and customer groups
• Ability to identify and resolve technical problems
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies

 

This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after July 04, 2022. The minimum salary is $40,000 commensurate with experience and qualifications.

 

To Apply:

Applications must be received by July 04, 2022. Apply for this position using the “Apply for Position” button below.  If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu.  If you already have a profile, you will be redirected to that existing profile via email notification.  To complete the application process:

 

Step 1) Submit the Staff Vacancy Application.

 

Step 2) Submit the Voluntary Self-Identification of Disability forms.

 

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references. Academic credentials are verified at the time of hire.

 

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Kelsey Krok at krok2@illinois.edu.  For questions about the application process, please contact 217-244-2137.

 

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.  Convictions are not a bar to employment. Other pre-employment assessments may be required, depending on the classification of Civil Service employment.

 

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment.  For more information, visit “Policy on Consideration of Sexual Misconduct in Prior Employment.”

 

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility. The University of Illinois must also comply with applicable federal export control laws and regulations and, as such, reserves the right to employ restricted party screening procedures for applicants.