Office Support Assistant (Contract) - Three Vacancies

School of Social Work

University of Illinois at Urbana-Champaign

Located in Springfield, IL 

The University of Illinois Urbana-Champaign is seeking dynamic professionals to join a partnership between the School of School of Social Work and Office of Workforce Development.

The Office Support Assistant will serve as the liaison between the Illinois Department of Children and Family Services and its stakeholders. Individuals will effectively handle issues, complaints and inquiries keeping satisfaction at the core of every decision and behavior.
 

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

Major Duties and Responsibilities:

• Provide customer service support, examples (not all inclusive) include handling and responding to customer inquiries by telephone and email, monitoring, maintaining and updating confidential information, data entry and technical support. Provide logistical support, examples (not all inclusive) include identifying meeting space, catering and lodging arrangements, preparation and distribution of printed materials and assisting with set up and take down at events, as specified by the supervisor.
• Attends and participates in meetings as required. Perform clerical support; examples (not all inclusive) include receiving and screening visitors and telephone calls. Proctor exams as needed.
• Other duties as assigned that are reasonably within the scope of duties enumerated above.

Required Education and Experience: 

1. High school graduation or equivalent.

2. Any one or any combination of the following, totaling six (6) months of experience in the categories   below:

(a) work experience performing office/clerical activities, including use of computer systems
(b) college or university course work in any curriculum

• Twelve (12) semester hours = six (6) months

Experience in customer service or a call center is preferred.

This is a full-time (100%), twelve-month Civil Service Office Support Assistant position located in Springfield, IL. The position is grant-funded and renewal is contingent upon availability of funds. Salary is competitive and commensurate with qualifications. The proposed start date is as soon as possible after the closing date.

To Apply:

Applications must be received by June 6, 2022. Apply for this position using the directions at https://go.illinois.edu/OfficeSuppAsst. If you have not applied before, you must create your candidate profile at https://jobs.illinois.edu.  If you already have a profile, you will be redirected to that existing profile via email notification.  To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references. Academic credentials will be verified before hire. 

For further information about this specific position, contact sw-hr@illinois.edu. You may also visit http://www.socialwork.illinois.edu for additional information.  For questions about the application process, please contact 217-333-2137.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment. Other pre-employment assessments may be required, depending on the classification of Civil Service employment.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.